These Terms and Conditions and Privacy Policy govern your use of the Salmoe Platform and the products and services offered through it.

Company	Salmoe Private Limited
Registered address	Budshah Nagar, Natipora, Srinagar, Jammu and Kashmir
Effective date	8 September 2026

About Salmoe and the Platform

Salmoe Private Limited ("Salmoe", "we", "us" or "our") operates the website, mobile application and related services identified above (collectively, the "Platform"). These Terms and Conditions govern access to and use of the Platform and purchases or other transactions made through it.

By accessing the Platform, creating an account or placing an order, you agree to these Terms and Conditions and the Privacy Policy below. If you do not agree, please do not use the Platform.

Account Registration and Communications

We may collect information needed to create and manage an account or fulfil an order, including your name, email address, mobile number, delivery address, postal code and other relevant details. You must provide accurate, current and complete information and keep it updated.

Where permitted by applicable law and based on the preferences you select, we may send transactional communications, service updates and promotional communications by email, SMS, mobile notification or telephone. You may opt out of marketing communications using the available unsubscribe option or by contacting us at salmoepvtltd@gmail.com. Transactional and service communications may still be sent when necessary to provide our services.

Eligibility

You may use the Platform only if you are legally capable of entering into a binding contract under applicable law. If you are under the age of majority, a parent or legal guardian must use the Platform on your behalf.

Permitted Use

We grant you a limited, revocable, non-exclusive and non-transferable right to access and use the Platform for personal, lawful and non-commercial purposes. You may not copy, reproduce, sell, resell, modify, distribute, scrape, mine data from, reverse engineer or otherwise exploit the Platform or its content without our prior written consent, except where applicable law permits it.

You must not use the Platform to upload or transmit unlawful, abusive, defamatory, obscene, infringing, misleading or harmful content; impersonate another person; interfere with the Platform or its security; introduce malware; or infringe another person’s rights.

Products Services Prices and Availability

Product or service descriptions, photographs, availability, prices, taxes, delivery areas and charges shown on the Platform are subject to change. Images and colours may vary because of screen settings, photography or other technical reasons. We aim for accuracy but do not guarantee that all content is error-free.

The total amount payable, including applicable taxes and delivery or handling charges, will be displayed before you submit an order. We may correct pricing or listing errors and may cancel an affected order, notifying you and processing any applicable refund in accordance with our refund policy.

Orders Delivery Cancellations Returns and Refunds

An order is subject to acceptance, product or service availability, payment authorisation and delivery feasibility. We may decline or cancel an order where necessary, including for unavailability, suspected fraud, an incorrect listing or a breach of these Terms.

Delivery dates and time slots are estimates unless expressly stated otherwise. You are responsible for providing a complete and accurate delivery address and for ensuring that an authorised person is available to receive the order, where applicable. Additional charges may apply for redelivery caused by incorrect details or failed delivery attempts.

You may cancel an order within one hour of placing it, subject to the order not having been processed or dispatched. Cancellation may not be available for express or immediately processed orders. Where advance payment has been received for an eligible cancellation, the applicable refund will be processed in accordance with this policy.

If you receive a product with a quality issue, you may request a refund or replacement within 24 hours of delivery by writing to salmoepvtltd@gmail.com. We may request details, photographs or other information reasonably needed to assess the request. Approved refunds will be issued to the original payment method or another method permitted by applicable law and communicated to you.

Customer Reviews and Feedback

If you submit a review, feedback or other content, you are responsible for it and confirm that you have the necessary rights to submit it. You must not submit content that is unlawful, misleading, infringing, abusive, defamatory, obscene, spam or harmful. We may moderate, remove or decline content in accordance with applicable law and our policies.

Intellectual Property

The Platform and its text, images, designs, logos, trademarks, software, content and compilation are owned by or licensed to Salmoe and are protected by applicable intellectual-property laws. No ownership right or licence is granted except the limited right to use the Platform as permitted by these Terms.

Third Party Links

The Platform may link to third-party websites, applications, payment providers, analytics services or social-media services. Those services are governed by their own terms and privacy policies. Salmoe does not control and is not responsible for third-party content, practices or availability.

Changes Suspension and Termination

We may update these Terms, suspend access to the Platform or terminate an account where reasonably necessary for security, legal compliance, operational reasons or a breach of these Terms. Updated Terms will be posted on the Platform with a revised effective date. Continued use after the effective date signifies acceptance to the extent permitted by applicable law.

Liability Indemnity and Governing Law

Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded or limited. To the fullest extent permitted by applicable law, Salmoe will not be liable for indirect, incidental, special or consequential losses arising from use of the Platform.

You agree to indemnify and hold Salmoe, its directors, officers, employees and agents harmless from claims, losses, liabilities and reasonable costs arising from your breach of these Terms, unlawful conduct or infringement of another person’s rights.

These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights and applicable dispute-resolution requirements, courts of competent jurisdiction at Srinagar, Jammu and Kashmir will have jurisdiction over disputes arising from these Terms.

Grievance Officer

For a grievance concerning the Platform, this Privacy Policy or the processing of personal information, contact:

Name:	Mr Aasim Bashir
Company	Salmoe Private Limited
Address	Budshah Nagar, Natipora, Srinagar, J&K
Email	salmoepvtltd@gmail.com
Availability	Monday to Friday, 09:00–18:00

We will address grievances in accordance with applicable law. For users or services subject to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the grievance mechanism should be reviewed to ensure that the required publication, acknowledgement and resolution timeframes are met.

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